Rehab Client Expectations and Consent Form

• Unfortunately, at this time, we are not allowing clients into the building for any appointments. You will need to stay in your vehicle or be available by phone if going for a quick errand. MVMC does offer WIFI (MVMC Guest) that works in the parking lot. We also offer earlier drop-offs for therapy sessions for a small day fee. If you are interested in dropping-off for a session, please discuss this with a member of the team.

• Upon your arrival to MVMC, please call from the parking lot to alert the Client Care Specialist that you are here for your appointment. We have three dedicated parking spots close to the rehab gym, on the far right of the last row in the parking lot. These spots are located next to our MRI trailer. A rehab team member will meet you at your vehicle. Just as a reminder, a face covering is necessary if a staff member needs to speak with you within a 6-foot distance. An update on your pet’s status will be taken as well as confirming current medications, activity level, and the need for any medication refills.

• A member of the staff with swap out your leash for a hospital issued leash prior to escorting them into our rehab gym for their session. If your pet needs to wear a harness, it is acceptable to keep that on your pet.

• Recommendations for activity and medications will be discussed after the appointment in addition to what specific exercises your pet did during rehab. We will also review any new exercises the rehab staff would like your pet to work on for the following week. Due to the nature of our rehab program and our schedule, we will not be able to address medical concerns other than what your pet is being treated for during rehabilitation appointments. We encourage you to contact your primary care veterinarian or a member of our ER team (available 24/7) for advice or examination and treatment options.

• Our goal is for your pet to be tired after the session, but not overly sore. If you feel if your pet is sore more than 24 hours after their rehab session, please notify a team member at your next session. Each therapy session will be based on how your pet was following their last session. If your pet is not fully weight-bearing on an affected limb, it may be because they are experiencing some degree of discomfort. If uncertain, please err on the side of caution and follow the medication recommendations that have been previously discussed.

• Please make sure your pet has defecated prior to hydrotherapy sessions. When a pet defecates in the underwater treadmill, it is a 3-4-hour clean-up process and all other hydrotherapy sessions during that time frame need to be cancelled.

• Please be advised that a patient that has experienced one of the medical conditions listed below, in the last 48 hours, will not be permitted to use the underwater treadmill:

• Urinary tract infection (UTI), Skin/nail bed infections, open wounds, hotspots OR Vomiting and/or diarrhea

• Please call if you are running late for your appointment. Late arrival will result in a shortened session or may necessitate rescheduling of your appointment. A “No Show” for a scheduled appointment will result in forfeiting of a session.

• As a courtesy to other patients, please provide our office with at least 24-hour notice to change or cancel an appointment. Advance notice allows us to fulfill other patient’s scheduling needs. Late cancellations may result in forfeiting of a session.

• Sports Medicine and Rehabilitation technicians and assistants are available via email (rehab@mvmc.vet) or phone Monday through Friday. Please DO NOT reply to the exercise program. This mail box is NOT attended.

Therapy sessions are in high demand. Please help us to be able to offer this service to all our patients by adhering to the above policies and guidelines. We look forward to seeing you soon and working with your pet!