What to Expect

Welcome to MVMC!

Please note that we are now offering a hybrid curbside option for select departments.

For all specialty appointments: Upon arrival, please park in a numbered parking spot and call or text 207-885-1290 to let us know your name, pet’s name, parking spot, and best contact number for the day. At this time, the team will be informed of your arrival, and you will be advised to come into our lobby to meet the team or remain in your vehicle until further notice. Your pet’s medical team will then facilitate the appointment, needed discussions, and treatment plan. All checkouts will be handled at the front desk prior to leaving our parking lot.

For emergency visits between the hours of 6 am and 12 am: Upon arrival, due to the unpredictable nature of emergencies, please park in a numbered parking spot and call us at 207-885-1290 to let us know you are here. At this time, the emergency team will be informed of your arrival and the technician(s) will be out to triage your pet. If you would prefer to come into our lobby for check-in, you are welcome to do so, however you may be asked to return to your vehicle based on patient stability and space availability. Your pet will then be brought to our treatment area for assessment, while you remain in your vehicle/in our lobby until the medical team returns to speak with you. Once the assessment has been completed, a treatment plan will be made based on your pet’s needs. All checkouts will be handled at the front desk prior to leaving our parking lot.

For emergency visits between the hours of 12 am and 6 am: Upon arrival, please park in a numbered parking spot and call us at 207-885-1290 to let us know you are here. At this time, the emergency team will be informed of your arrival and the technician(s) will be out to triage your pet. As our lobby is closed during this time, please remain in your vehicle unless you are escorted into the building by a member of our staff. Your pet will then be brought to our treatment area for assessment while you remain in your vehicle until the medical team returns to speak with you. Once the assessment has been completed, a treatment plan will be made based on your pet’s needs. All checkouts will be handled over the phone prior to leaving our parking lot.

For any pets that are anxious, aggressive to humans or other animals, potentially contagious, unable to walk/stand, etc. please remain in your vehicle and do not attempt to come into the lobby unless instructed otherwise.

If you have any questions or concerns, feel free to call us at 207-885-1290. We look forward to seeing you and your pets!